Enter your technical support requests online in the ABRA Helpdesk system.
Advantages of the ABRA Helpdesk system:
Telephone Hotline provides quick support from a qualified operator.
Operators provide basic consultancy in the field of SW ABRA operation and small consultancy in user modifications of systems. Assuming a larger range of advice, the customer will provide service to the client or recommend a different procedure for resolving the request.
Hotline ABRA Gen: + 420 296 397 330
If you are using the ABRA Flexi accounting system, visit the Flexi support website.
Advice that cannot be solved by phone or through the customer portal can be solved remotely.
In this case, the hotline operator or consultant accesses the user’s computer over a secure connection and works with its sharp data, allowing you to quickly analyze and solve the problem exactly where it originated.
On-site consultation and service is the most effective form of support for the ABRA Gen system. The consultant deals with more difficult interventions during the trip or makes adjustments to the system according to customer’s requirements.
Please contact your dealer with the requirements for consulting services. If you do not have direct contact with the merchant, please contact the Customer Service centre via the telephone hotline or the customer portal.
The consultations are paid according to the prices stated in the pricelist of the specific SW ABRA.