Complex Support for Service Providers

Take advantage of every business opportunity and offer your customers consistently excellent services regardless of your field.

Services with ABRA Gen ERP

Why Managing Services in ABRA Gen is a Good Idea

  • blankYou can carry out large projects and jobs, including price calculation, precision planning, management, QA and evaluation
  • blankYou can take charge of how the planned project is going, including the worker’s time and the availability of material resources
  • blankIt offers an overview of service jobs and clients with a comprehensive history of warranty and post-warranty service and customer claims
  • blankYou can plan business activities, record important client information, and group customers according to their interests, purchased products, or other criteria
  • blankYou can take care of your business agenda in a user-friendly mobile app on the go
  • blankYou can record the time you spent working on a job, the service operations carried out, service notes, defects, and assembly notes

Do you want your company to provide top-quality services?

Have a look at how ABRA Gen supports service providers with its advanced customer care features

Video: ABRA Gen customer care tools

Find out more about ABRA Gen features for service providers:

Servicing

Servicing maintains records and helps you manage servicing and repairs regardless of your field.

Servicing Agenda in ABRA Gen ERP

  • A comprehensive overview of servicing jobs and clients
  • Invoices and other related documents are issued directly
  • Real-time information about servicing history for the respective item or client, including payment history and reliability
  • Electronic records of the time spent working on a job, servicing operations carried out, servicing notes, defects, and assembly notes
  • Several servicing cases can be managed for the same company

Project Management

Complex support for large projects and jobs, including pricing, planning, management, QA and evaluation.

Project Management in ABRA Gen ERP

  • Resource and employee time planning, taking into account various needs and limitations (such as other tasks, vacations, sick days)
  • A visual overview of plan performance, project status and priority tracking, activity and expense approval
  • Performance can be continuously evaluated with regard to deadlines, finance or capacities, and the planned revenue, costs or profit can easily be compared to the real figures
  • Projects can be divided into phases, sub-projects, phases and tasks; once a project or its part is finished, you can issue one-click invoices to the client based on your budget
  • Comprehensive and detailed planning of profits and costs for every project

CRM (Customer Relationship Management)

Complex overview and management of business opportunities.

CRM in ABRA Gen ERP

  • A unified system for planning, managing and evaluating business representative activities
  • All customer information in one place
  • Detailed customer segmentation allows you to set which products to offer to which clients, and when
  • Comprehensive history of your customer relationship from business opportunity to the latest invoice
  • The system shows you how far the customer negotiations have progressed (in percentages), tracks business opportunity volumes and the probability with which the sale will be completed – you can estimate future sales revenue with high precision

Mobile CRM for Sales Representatives in the Field

Fast management of business agenda and online access to ABRA Gen ERP data from your mobile phone.

Mobile CRM for Sales Representatives in the Field, ABRA Gen

  • Creating and managing business correspondence and meetings, including detailed information about your customers, their premises and contact persons.
  • An overview of the basic KPIs and the history of your business communications and cases
  • Payment history and reliability (average maturity, overdue invoices)
  • Online product catalog including detailed specifications, images, prices, types, availability by warehouse, including reserved items or expected date of stocking
  • Creating orders and delivery status tracking
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Solutions for Service Providers as Part of ABRA Gen Solutions for the Company as a Whole

Our All-in-one information system, ABRA Gen, helps you manage your business as a whole. All of your data is in one place, the individual areas of your business are interlinked, and your employees work in a single user friendly interface. Service providing is tied together with business processes and comprehensive customer care.

References

Are you looking for a cloud-based software for smaller companies and freelance contractors?

Do you need to manage the services provided by your company efficiently?

Contact us, we’ll be happy to help.

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